Terms and conditions of use

Legeskin / KST-Palvelut Oy 1036088-6 (henceforth online store) sells products to private persons and companies within Finland and abroad. We reserve the right to change our terms of service and prices. The product prices contain 24% VAT (Value added tax).

Ordering

Ordered products are chosen on the online store by adding them to the shopping cart. The order is sent by paying for the contents through the online store's payment processors. By making the order, you agree to these terms, prices and shipping fees. If an email address is provided, a confirmation of the order is sent to it. The confirmation will contain a list of the ordered products and prices.

The transaction is between the online store and the customer. The online store is responsible for all obligation related to the transaction.

Payments

Available payment processors are: Bambora PayForm and PayPal. PayPal and Bambora PayForm (Paybyway Oy, business id 2486559-4). The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Payment Options

Bambora payform

Bambora maksutavat

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto and Mash.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Mash: Mash invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 2000 eur credit is 14,9 % when the payment term is 24 months. The total price is 2302,79 eur (incl. interest rate, invoicing fee, opening fee).

Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan Consumer Finance Oyj reserves a right to review the credibility and the address information of consumers using Mash invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review. The order is delivered only to the address registered to the Population Register of Finland. More information: https://www.mash.com/fi/sinulle/nain-maksat-mashilla

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

 

Enterpay-yrityslasku:

Your company can request an invoice by an electronic invoice or by e-mail (.pdf invoice). The payment term is 14 days. Your company can authorize certain persons to make purchases and manage the purchases easily with an online service. Your company can track purchases by using the online service. The service is free of charge. Read more about the Enterpay-yrityslasku at www.enterpay.fi/ostajalle. Terms of service available at: www.enterpay.fi/ehdot-palvelu/

 

PayPal

PayPal

Secures payment and order. More information at: www.paypal.com

 

Delivery times

Orders are processed and shipped during working days. Inventory product delivery times are usually 2-4 working days. Made-to-order products delivery times are approximately 9-14 business days.

Shipping method and fees

Shipping fees are included in the product prices.

Products from the customer's photos

We check every picture sent before production. If the picture has insufficient quality, we will inform the customer about that. If the picture's quality etc. is insufficient, the customer has an opportunity to change it. We will provide the necessary information on picture quality etc. to the customer directly.

Exchange and refund policy

The customer has a right to a 14 day exchange or refund period. The refund policy only applies to products still in their original packaging, unused and in marketable condition. The refund policy does not apply to made-to-order products with customers own pictures. Companies do not have a consumer protection law -compliant right to a refund policy. We wish the customer makes a reclamation claim before returning the product, either by email info(a)legeskin.com or by phone +358 456162447. The customer will receive instruction on returning the product.

Remember, products made from customer's photos do not have a refund policy, unless there is a production flaw.

Attention!

Reclamations:

Attach these details to your reclamation:
Your customer number, name, address and phone number
Your bank account number
A copy of the dispatch note or order confirmation

You can return the product without fees by using the post office's customer service form (available form Posti). Package the return product carefully, because we will only refund intact products. The product's cost will be refunded to your account once we have assessed the product to be in marketable condition. Returns will be sent to this address:

Legeskin Pl 48 43101 Saarijärvi

We will not cover the costs of cash-on-delivery returns. We also do not cover the costs of any other kind of postage. Once the returned product has been accepted, the cost will be refunded directly to your account after receiving and processing the returned product.

Problems with shipping and production flaws

We will not cover the costs of cash-on-delivery returns. We also do not cover the costs of any other kind of postage. Once the returned product has been accepted, the cost will be refunded directly to your account after receiving and processing the returned product.

Customer service:
info(a)legeskin.com
+358 456162447

Announcements of incorrect or defective products should be done within 14 days of receiving.

Incorrect shipping address

The post office returns packages with an invalid address. If the customer provides, for example, the incorrect post code, we will charge the fees incurred from returning and resending.

In addition

We reserve the right to change our terms of service and shipping. The customer must familiarize themselves with the terms in each case. Legeskin handles all customer information confidentially and is bound to obey the conditions defined in privacy and conditions statement.

The customer can, at any time, ask to know what information we have registered and ask for part or all of the information to be removed/modified.

The online store has a judicial responsibility for quality control. In reclamation cases we ask the customer to be in contact with our customer service. The customer has a right to take possible disputes to the commercial dispute court.